Clàudia: Hello. How can I help you?
Maria: Oh, hello. I'd like to return this Mp3, please.
Clàudia: Ok. What's the problem with it?
Maria: Well, it's damaged. It was scratched when I bought it.
Clàudia: Mmmm, that's strange. When did you but it ?
Maria: I only bought it yesterday.
Clàudia: Have you got the recipt?
Maria: Yes, here you are.
Clàudia: Ok. Well, I can give you a refound, or do you want to choose another MP3?
Maria: I'll choose another one, thanks.
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